Emergency IT Support

Technology is brilliant, but that doesn’t mean that problems don’t occur every now and then. Has one of your key IT solutions suddenly stopped working? If you don’t have an IT support contract in place, don’t panic; we can help.

We know how important your IT infrastructure is to the success of your business. That’s why our engineers are available to resolve any emergencies quickly, professionally and effectively. Contact us now on 0333 323 1940 for immediate support. 

Read on to find out more about our emergency IT support services and why Optionbox Networks is the right business to help yours.

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Emergency IT Support

Whether you are already an Optionbox Networks customer or not, we offer a wide range of emergency services that your business can rely on when you need us. We offer remote assistance and help over the phone, which is typically enough to resolve most software and hardware difficulties.

If you need IT emergency support that calls for something such as a site visit, we offer emergency onsite IT support in Leeds and the rest of West Yorkshire. We respond promptly and effectively to any issues that you report, so we will return your IT infrastructure to optimal performance quickly.

IT Issues We’ll Help With

We can help with several emergency situations, such as security breaches, hardware failure, data loss and network connectivity errors.

If your business is experiencing any of the above examples, contact us immediately and we can respond in a timely manner. If there are any other emergency situations that you need assistance with, such as a server error, our support service will return your IT infrastructure to optimal performance within hours in most cases.

Emergency Support FAQs

Got questions about our emergency IT support? We might have answered your question below. If we haven’t, contact us now and we’ll be more than happy to answer your query.

Do I have to be an existing customer to use your emergency services?

No, you don’t have to be an existing customer to use our emergency IT services. You don’t have to sign any kind of long-term contract to use our emergency services, either. You’re not obliged to use our services ever again once we have completed the emergency work for you.

What can you fix?

We have been offering emergency IT support for over 10 years as Optionbox Networks, but collectively our engineers have decades of experience. We have the knowledge in-house to repair everything from hardware failure and data loss to network connectivity problems. With our knowledge, we’ve come across just about every situation. This allows us to respond to any problem quickly and effectively.

How quick should I expect my issue to be fixed?

We aim to fix every emergency issue within a few hours, depending on the severity and when you get in touch with us. We know how much of an impact the loss of an IT essential can have on your business, so we will resolve your problem as quickly as possible. When you contact us for a quote, we will set out a plan which will include accurate timescales.

Which brands will you offer emergency IT support on?

We offer emergency support on all major manufacturers. Some of the major manufacturers that we offer emergency support on are IBM, DELL, Microsoft, Cisco, Juniper, Lenovo, Ericsson, Ricoh and Toshiba. If you have any hardware or software created by these vendors, we can offer emergency support for your business.

Why Use Optionbox Networks?

Why use our professional team when you need emergency assistance?

Fast and Effective

We provide a fast and effective response when you need it the most. Once you contact us, we will remotely diagnose the issue and then inform you of whether we can sort your issue without visiting your location or we need to visit your site to provide support.

Once we have diagnosed your issue, we will begin fixing your IT issue immediately to ensure your infrastructure is back to normal as soon as possible.

No Contracts Needed

Existing customer or not, we can provide emergency support for your business. We offer a pay-as-you-go option that’s usually the best for businesses that aren’t already a customer of ours.

Once we have completed the emergency IT work, you aren’t obliged to sign into any kind of agreement with us. Although we hope you might want to become a customer once you have experienced our high-quality service, you are by no means obliged to sign up to any contract with us.

Low Hourly Rate

Our emergency support service is usually billed on an hourly basis. Our services are affordable in comparison to our competitors, meaning you can be back online in no time at all without having to spend a massive amount of money.

FREE IT Audit

Book your FREE IT audit. We’ll help you to make the most of your existing IT infrastructure with a comprehensive report that details areas for optimisation.

Click the button below and we’ll be in touch to arrange a convenient time to conduct your audit.