COMPLETE IT SUPPORT

24/7 365 days a year IT support

If your business relies on your IT systems being operational, you need to have professional IT support that will maintain your IT infrastructure and ensure everything is operating as it should be 24/7/365. Here at Optionbox, we do far more than respond to customer requests. We monitor the performance of your network and your infrastructure. If anything was to go wrong, our professional, responsive technicians are always on hand to assist.

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We’ll assess your IT infrastructure and software, then advise on where you could make improvements to enhance profitability and reduce expenses.

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Proactive and reactive IT support

Sometimes, businesses offering IT support will just respond when something goes wrong instead of taking proactive actions. While we react to problems rapidly and effectively, we also take a proactive approach.

We monitor your IT infrastructure all the time. If our team identifies any potential problems, we will often come up with a fix and put it in place before our customers realise that anything is wrong.

Our proactive approach to supporting your business means that we can help keep you up and running all of the time. We aim to reduce the risk of downtime, because we know that it could have a negative impact on your business.

Advantages of complete IT support

If your business has IT infrastructure, here are the advantages of having complete IT support in place for your company.

Constant Support: If anything ever goes wrong with your IT setup, you have the support that you require constantly. The Optionbox team is only ever a phone call away.

Comprehensive Assistance: With our complete IT support services, we assist you with everything IT support related. The support package we offer is a full support solution: we monitor your systems proactively, fix any potential problems that we notice, and offer support face to face and over the phone as required without limits.

Cost-effective: Hiring an IT department to maintain your IT infrastructure isn’t cost-effective, as you are having to pay a full-time wage to at least one person. IT support with Optionbox offers you far more support than one person can offer at a fraction of the price, making our complete IT support the ideal cost-effective solution for you.

FREE IT Audit

We’ll review your existing IT solutions for FREE. Contact Optionbox today to book your free review.

COMPREHENSIVE IT SUPPORT

What we offer

We support your business in multiple ways to try and ensure that you never have to experience any downtime. Here are the ways that we support your business with our comprehensive IT support service:

Telephone Support and Guidance

If you have important questions or you require some guidance from our specialist team, we offer telephone support. Simply give the office a call and there will be engineers on hand willing to support you.

Remote Fixes

We understand you want your problem to be fixed as soon as possible. As a result, if we can perform a remote fix to correct your issue, we will do. Call the office and speak to one of our technician team for the support you require. Our team can use software to remotely access your systems and fix a number of issues without even leaving the office.

Onsite Engineer Support

You never know when a problem will occur with your IT infrastructure, which is why we offer onsite engineer support. If you have any problems that cannot be dealt with remotely, one or more of our specialist engineers will come out to your property to fix your problem.

Updates

Your IT infrastructure will often require updates to maintain security and increase usefulness. Our team can perform necessary updates for you as soon as they’re released, so you don’t even have to think about them.

Continuous Monitoring

We constantly monitor your IT infrastructure to notice potential issues before they become problems. This allows us to deploy fixes both remotely and in person to prevent potential downtime in the future.

Dedicated Account Manager

When you work with Optionbox, you will have a dedicated account manager. This person will be your first point of contact, and they will assist you in getting the IT support that you need if anything ever goes wrong.

Do you need IT support?

If your business cannot operate without correctly working IT infrastructure, complete IT support is an essential. Here at Optionbox, we will provide you with a comprehensive and professional IT support solution that meets all of your requirements precisely.

Our flexible approach to IT support means that we can provide support to all businesses, irrespective of size and specific requirements. Contact us today to discuss your requirements. We offer a free review of your existing setup and can offer free, no-obligation advice on how to improve your infrastructure for stability and cost-effectiveness.

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