Our Small Business IT Support Services Are Tailored to You

We tailor our IT support to your business. With our support, there’s no need to create an expensive internal IT team. You get a premium IT service, tailored to your requirements, at a fraction of the cost of creating your own IT team.

If your ICT is crucial to the success of your business, you need experts looking after your infrastructure. Our expert team have decades of experience managing and repairing IT equipment, so you can rely on us to keep your business’s solutions running efficiently.

Do You Lose Hours Because of Downtime?

According to Aberdeen Group, businesses lose 14.1 hours due to downtime every single year. Are you losing hours every year because your IT just doesn’t work how it should?

One of our key IT support services is 24/7 remote monitoring. We can monitor your workstations, servers and overall IT infrastructure 24 hours a day to ensure your IT solutions are always working as they should be. We used advanced industry-leading monitoring software that flags up issues before they even come to your attention. That means that we can fix the issue before it begins to cause problems for your business.

You’re protected with IT support and don’t suffer costly downtime. According to recent data, employees spend an average of 30 minutes every single week attempting to fix PC problems. How much time are your employees wasting because they’re trying to fix IT issues? With an IT partner, such as Optionbox Networks, you’ll have a support network that can quickly and effectively sort these issues. And ultimately, reduce the number of IT issues you have so they never impact your business again.

Benefits of Our SME IT Support

Here are some benefits of our SME IT support service.

We’re UK Based

We’re based in the UK, which means we can offer a high-quality service and visit your site if it’s needed. Sometimes, IT issues can’t be fixed remotely. If your IT support company is based in another country, they can’t support your business with onsite issues.

Our head office is in Leeds, West Yorkshire, so we’re ideally placed to serve Yorkshire and the country on a wider level. Our main office is directly next to the M62. From our location, we can easily travel up and down the country. If you have an IT issue that you need onsite support with, we can be at your location in a matter of hours.

Fixed and Transparent Pricing

Your monthly bill is fixed, so you know what you’re paying every month. If you require any extras, we’re transparent with the pricing and will charge it as part of your monthly bill. That way, you have no mid-month surprises.

We bill on a monthly basis, so you know when you’ll receive your bill for our services. This will help with your cash-flow and budgeting, as you won’t have bills landing on your doorstep you weren’t expecting.

Proactive Technical Support

We use advanced monitoring software which enables us to be proactive with technical support. If we notice any issues with your infrastructure, we aim to handle them before you even realise there is an issue.

If you run into a technical problem, we have a ticketing system that allows our customers to raise tickets via the phone or email. Our system ranks tickets in priority order, and we respond to all technical queries quickly. We always aim to resolve your issue at first contact to get your business back up and running as soon as possible.

Free Advice Whenever You Need It

Technology is always changing, and it’s difficult to follow all the innovations. If you struggle to keep up with the latest technology advancements it really doesn’t matter, because we do. We’re here to ensure that your systems work optimally, and we always advise you if you need to upgrade your systems.

If you have questions or require any advice, we’re always on the other end of the phone and happy to help you. Contact us and we’ll be happy to offer any advice that you need.

Why Optionbox Networks?

There are plenty of IT support companies in Yorkshire, but why choose our support tailored for SMEs?

Keeping Costs Low

We know acutely that money can be tight for SMEs. this is the primary reason behind creating an IT support solution for SMEs specifically. We work with you to maintain your IT solutions in a cost-effective way, and we aim to keep your systems running optimally for a long time, so you don’t have to reinvest in new hardware regularly.

UK-Based Expertise

Whenever you call us for our help, you’ll be speaking to a Yorkshire-based expert with extensive knowledge. Our in-house experts are always on the other end of the phone, so you’ll get the help you need every time.

No Jargon

We don’t confuse you with jargon to make you buy more services from us. We pride ourselves on combining a high standard of customer service with our IT expertise to offer the very best experience to you.

You’re good at running your business, whilst we’re good at managing your IT solutions. We manage your IT for you without input, so you can focus on what you’re good at. Then we’ll explain everything we’re doing for you without the jargon.